1. Information We Collect
When you use Online Duka, we collect the following information:
- Personal Information: Name, email address, phone number, and business details you provide during registration.
- Store Information: Products, prices, descriptions, and images you upload to your online store.
- Transaction Data: Sales records, customer orders, and M-Pesa payment details.
- Usage Data: How you interact with our platform, including page visits and features used.
2. How We Use Your Information
We use your information to:
- Provide and maintain our e-commerce platform services
- Process transactions and facilitate M-Pesa payments
- Send important notifications about your store
- Improve our platform and develop new features
- Comply with legal obligations in Kenya
3. Data Storage and Security
Your data is stored on secure servers located in Kenya. We implement industry-standard security measures including:
- SSL encryption for all data transfers
- Regular security audits and monitoring
- Access controls and authentication protocols
- Secure backup systems
4. Third-Party Services
We integrate with the following third-party services:
- Safaricom M-Pesa: For payment processing
- Google Analytics: For website traffic analysis
- WhatsApp API: For order notifications
These services have their own privacy policies governing data usage.
5. Your Rights
Under Kenyan data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for data processing
- Receive your data in a portable format
6. Contact Us
For privacy-related inquiries or to exercise your rights, contact us at:
Email: support@onlineduka.co.ke
Phone: +254769290734
Address: Nairobi, Kenya