Frequently Asked Questions

Creating your store is easy! Just follow these steps:

1. Click "Get Started Free" on our homepage
2. Sign up with your email and phone number
3. Choose your store name and category
4. Customize your store design
5. Add your products with photos and prices
6. Go live and share your store link!

The entire process takes less than 10 minutes.

Our M-Pesa integration is seamless:

• Customers select "Pay with M-Pesa" at checkout
• They enter their phone number
• A payment request is sent to their phone
• They enter their M-Pesa PIN to complete payment
• You receive instant notification of successful payment
• Funds are deposited to your M-Pesa account immediately

No delays - payments are processed in real-time.

Our 14-day free trial includes:

• Full access to all features
• Unlimited products
• M-Pesa integration
• Custom domain setup
• WhatsApp order management
• Email and chat support

No credit card required to start your trial.

Absolutely not! Online Duka is designed for entrepreneurs with no technical background. Our platform features:

• Drag-and-drop store builder
• Pre-designed templates
• Simple product management
• One-click M-Pesa setup
• Step-by-step tutorials

If you can use WhatsApp, you can run your online store with us!

Our pricing is transparent:

• Monthly subscription: Fixed fee per month
• M-Pesa transactions: Standard M-Pesa charges apply (KES 33 for KES 1,000)
• No hidden fees: What you see is what you pay
• No commission: We don't take a percentage of your sales

You keep 100% of your sales revenue.

You can cancel anytime:

1. Log into your dashboard
2. Go to "Account Settings"
3. Click "Subscription"
4. Select "Cancel Subscription"
5. Confirm cancellation

Your store will remain active until the end of your billing cycle. No cancellation fees.

Our WhatsApp integration makes ordering easy for your customers:

• Add a WhatsApp button to your store
• Customers click to message you directly
• Receive orders in your WhatsApp inbox
• Auto-reply with order confirmations
• Send payment instructions via WhatsApp

This feature is included in all plans at no extra cost.

Yes! Our platform includes delivery management:

• Set delivery zones (Nairobi, Mombasa, etc.)
• Add delivery fees per location
• Offer free delivery over certain amounts
• Integrate with delivery services
• Send delivery notifications to customers

You can also offer pickup options for local customers.